FAQ & Contact

 
Where can I collect my omnia card?

You can order the OMNIA Vatican & Rome Card online, the tourist pass that allows visitors to access numerous attractions in Rome and the Vatican.

If you order the Card online, through the site, you can choose whether to collect it at one of the collection points located in the center of Rome, or select shipping during the purchase process, and receive it directly at your home with DHL courier for a fee.

Shipping is not available for Russia and Asia.

If you decide to use the “collection in Rome” option, you can collect the card at one of the collection points listed here:

PIAZZA SAN PIETRO

Collection point: Piazza Papa Pio XII, 9
Opening hours: Monday to Sunday 9:00 – 16:00

Closed: public holidays.

How to get there:

Metro: Ottaviano (Line A) – take Via Ottaviano and Via di Porta Angelica until you reach Piazza San Pietro.

OR Hop-on Hop-off Tourist Bus Stop: St. Peter’s. The ORP office is located at the bottom left corner of the square.

LATERAN COMPLEX

Collection point: Main entrance of the Lateran Palace (located to the right of the main facade of the Basilica of St. John Lateran).
Address: Piazza di S. Giovanni in Laterano – 00184 Rome.

Opening hours: Monday to Saturday 9:00 – 16:00
Closed: Sundays and holidays.

How to get there:

Metro: San Giovanni (Line A)

OR Hop-on Hop-off Tourist Bus Stop: San Giovanni in Laterano.

You can receive the physical card directly at your home. In this case you can only book when you receive the card.

What happens if I lose my voucher, cards or delete the payment confirmation email?

If the user has completed the registration for the purchase of the 72 hour Omnia Card, the tourist pass that offers visitors access to numerous attractions in Rome and the Vatican, it is possible to obtain all the information on purchases made using the address e-mail.

If the booking requires the use of a printed voucher, it will be necessary to print the voucher again in order to access the scheduled attractions.

ATTENTION: if the cards are lost it will not be possible to replace them

How to book entry to an attraction or change it?
  • How do I find the opening and closing times of a site?

 

The 72-hour Omnia Card is a tourist pass that offers visitors access to numerous attractions in Rome and the Vatican. There are many attractions and each has its own opening and closing times.

We recommend that you check the opening and closing times of the site you are interested in on the official pages of the individual attractions.

 

  • Are museums and sites accessible all year round?

 

The 72-hour Omnia Card is the tourist pass that offers visitors access to numerous attractions in Rome and the Vatican.

Most of Rome’s museums and historic sites are open all year round, but there may be weekly closures, public holidays or extraordinary closures to take into consideration. Hours may also vary slightly depending on the season, so it’s important to check specific opening times for each attraction before planning your visit.

Is OMNIA Card suitable for people with disabilities and their companions?

The 72-hour Omnia Card is a tourist pass that offers visitors access to numerous attractions in Rome and the Vatican. This is the ideal solution if you want to fully enjoy your trip without having to constantly look for tickets for public transport and attractions, making your stay less stressful.

Accessibility of attractions in Rome may vary from location to location, and some sites may be more suitable than others for people with specific accessibility needs. However, many of Rome’s major tourist attractions have made efforts to improve accessibility in recent years. Below, you will find a general list of tourist attractions that are usually accessible, but I always recommend checking the most up-to-date and specific information on accessibility requirements on the official website of each attraction before visiting:

Generally accessible attractions:

      • Colosseum
      • Roman forum
      • Vatican Museums (with access to the Pio-Clementino Museum, the Sistine Chapel and other collections)
      • St. Peter’s Basilica (with elevators to reach the dome)
      • Borghese Gallery (by reservation)
      • Pantheon
      • Piazza di Spagna
      • The Trevi Fountain
      • Piazza Navona

Attractions with some accessibility limitations:

      • Palazzo dei Conservatori and Capitoline Museums (some points may require assistance)
      • Castel Sant’Angelo (some spots may be difficult to reach)
      • Basilica of San Giovanni in Laterano (access to the crypt may be limited)
      • Basilica of Santa Maria Maggiore (some places may be difficult to reach)
      • Attractions with limited or no accessibility:
      • Domus Aurea (some passages may be narrow and inaccessible)
      • Baths of Caracalla (some places may be difficult to reach).

Remember that accessibility may vary over time, so it’s always best to check the latest information before your visit. Additionally, many sites offer additional services, such as guided tours for people with accessibility needs.

What are the advantages of OMNIA CARDS?
  • What are the advantages of OMNIA CARDS?

 

The 72-hour Omnia Card is a tourist pass that offers visitors access to numerous attractions in Rome and the Vatican.

Live your Roman adventure to the full with a touch of class and convenience thanks to the exclusive combination of the 72-hour Omnia Card and the 72-hour Roma Pass. This unique package offers you a complete and economical overview of the wonders of Rome:

Exclusive access to top attractions: With the Omnia Card, enjoy priority access to treasures such as the Vatican Museums and the Sistine Chapel. The Roma Pass adds free entry to two museums or archaeological sites of your choice, such as the Colosseum, the Roman Forum and the Palatine.

Smooth travel experience: The hop-on hop-off service included with the Omnia Card allows you to explore the city with ease. Furthermore, the Roma Pass includes unlimited travel on public transport in Rome, making your travel simple and convenient.

Flexibility and freedom: With the combination of the two cards, you will have the flexibility to plan your itinerary according to your interests and pace, without worries.

Wealth of information at your fingertips: Take advantage of the included audio guides and detailed maps to enrich your cultural and historical experience.

By purchasing the 72 hour Omnia Card with the 72 hour Roma Pass, you will transform your visit to Rome into a memorable, comfortable and culturally rich experience, all at an advantageous price. It is not just a ticket for attractions, but the key to discover the beating heart of the Eternal City.

 

  • What advantage do I have if I purchase the Card now?

 

The 72-hour Omnia Card is a tourist pass that offers visitors access to numerous attractions in Rome and the Vatican.

The Omnia Card is your ideal solution to make the most of your trip to Rome! This card gives you free access to two of the city’s most popular attractions and enjoy special discounts on other must-see destinations. Thanks to the skip-the-line service, you will avoid long waits, saving precious time. Furthermore, the Omnia Card offers an exclusive hop-on hop-off bus service, which conveniently takes you to key points in Rome without having to search for public transport. It’s your key to a stress-free experience in the eternal city! In addition to this, by purchasing it now, you will be able to reserve your place to be sure of being able to visit the attractions during your stay.

 

  • How much time do I save by purchasing the Omnia card?

 

The 72-hour Omnia Card is a tourist pass that offers visitors access to numerous attractions in Rome and the Vatican.

The time you save by using the Omnia Card and the Roma Pass varies based on various factors, such as the influx of tourists and the season. However, some of the key benefits that can lead to significant time savings include:

      • Priority Access: With the Omnia Card, you get priority access to popular attractions such as the Vatican Museums and the Sistine Chapel. This can save several hours of waiting, especially in high season when queues can be very long.
      • Unlimited travel on public transport: the Roma Pass includes unlimited use of Rome’s public transport. This can save time compared to buying individual tickets each time and can also be faster than other modes of transportation in a crowded city.
      • Efficient Planning: By already having access to various attractions and modes of transportation, you can plan your itinerary more efficiently, avoiding wasting time waiting to purchase tickets or gain entry.

Overall, using these cards can result in savings of several hours, especially during peak tourist periods, allowing visitors to make the most of their time in Rome.

Advantages of home shipping

The 72-hour Omnia Card is the tourist pass that offers visitors access to numerous attractions in Rome and the Vatican. By requesting delivery to your home you will be able to book access to the most iconic attractions of Rome as soon as the cards are delivered to you within a few days of ordering online. Furthermore, you will be able to fully enjoy the trip without having to worry about going to the affiliated collection points. To reserve your cards, CLICK HERE.

How does the OMNIA Vatican & Rome Card work?
  • How to book all the attractions included in the Omnia Card?

 

Booking attractions with the Omnia Card 72 hours is very simple. To access the Vatican Museums & Sistine Chapel and St. Mark’s Basilica and its underground areas, you need to BOOK your visits. To get the St. Peter’s Basilica audio guide, access the Mamertine Prison with a multimedia tablet, and the Basilica of St. John Lateran and Cloister, NO RESERVATION IS NEEDED.

You will obtain the audio guide package within the OMNIA Vatican Rome app (https://www.romevaticancard.com/en/audioguide-package/)

Also, you will have access to 72 hours of availability on the Open Tourist Bus with hop-on/hop-off formula

With the included Roma Pass, you can choose two free attractions and the others at a reduced price (including the Colosseum, Borghese Gallery, Capitoline Museums, and National Museum of Castel Sant’Angelo) among these museums/places of interest (there are many!).

Reservation for the Colosseum is mandatory, at a cost of EUR 2.00 per person.

For more information on attractions and booking methods, CLICK HERE.

The Roma Pass also provides 72 hours of access to all public transport (bus, tram, and metro) in the municipal area of Rome (ATAC) The Roma Pass is not included in the reduced Omnia 72 hours for children/teenagers aged 6 to 17 (municipal museum access is free for minors). For public transport, you can overcome this by purchasing individual tickets for children or a 72-hour

 

  • How to modify a reservation?

 

The Omnia Card 72 hours is a tourist pass that offers visitors access to numerous attractions in Rome and the Vatican, and modifying reservations is really simple. If you need to modify the reservation for an Omnia Card attraction, you can contact [email protected] for assistance. If you need to change your reservation for any Roma Pass attraction, including the Colosseum, you will have to contact the attraction directly.

 

  • Can I skip the lines?

 

The Omnia Card 72 hours is a tourist pass that offers visitors access to numerous attractions in Rome and the Vatican. If you have an Omnia Card, you can skip the line at the following attractions:

      • Vatican Museums
      • Colosseum/Roman Forum/Palatine Hill
      • etc

Please note: Remember to check which attractions require mandatory reservation. Click here

Access to the Colosseum, as per the official website of Coopculture, is not a skip-the-line entrance but a GUARANTEED access.

Link to book the Colosseum with RomaPass

  • How to use the 72hr or 24hr with the Omnia Card and when can I start using the OMNIA Vatican & Rome Card?

 

The 72-hour OMNIA is the tourist pass that offers visitors access to numerous attractions in Rome and the Vatican.

To be able to book your attractions, the timing depends on the shipping method you choose at the time of purchase:

1- collecting the card in Rome: you can book immediately after purchase, directly from your account on our website

2- home delivery: you can book once you receive the card, using the OMNIA VATICAN ROME app, or on the OmniaKit website, with the codes written on the card itself

The Vatican necropolis is not included in the Omnia Card. More information can be found on the dedicated website.

The 72 hours in which you can use your card will start to be deducted from the first real use of the card (public transport, hop on hop off bus, access to a museum/place of interest)

 

  • How long is the OMNIA Vatican & Rome Card valid from the time of purchase?

 

The OMNIA Vatican & Rome Card, the tourist pass that offers visitors access to numerous attractions in Rome and the Vatican, is valid for 12 months from the date of purchase. With this you will have access to many attractions such as the Vatican museums and the Sistine Chapel. You will also have the opportunity to use the exclusive hop on hop off bus service

 

  • Omnia Card purchase method: Shipping or collection in Rome.

 

The OMNIA Vatican & Rome Card, the tourist pass that offers visitors access to numerous attractions in Rome and the Vatican, can be ordered online.

If you order the Card online, via the website, you can choose whether to collect it at one of the collection points located in the center of Rome, or select shipping during the purchase process, and receive it directly at your home with a paid DHL courier . Shipping is not available for Russia.

If you decide to use the “ship to home” option, you can collect the card at one of the collection points indicated here:

Opera Romana Pellegrinaggi – St. Peter’s Square
Piazza Pio XII, 9
Open: Monday to Sunday: 09.00 – 16.00;

Opera Romana Pellegrinaggi – Lateran Complex
Basilica of San Giovanni in Laterano – inside the Basilica on the right.
Open: Monday to Saturday: 09.00 – 13.00;
Sunday & Vatican Religious Holidays: Closed

Or you can receive the physical card directly to your home. In this case you will only be able to book when the card is delivered.

 

  • How much does an OMNIA Card cost?

The OMNIA Vatican & Rome Card, the tourist pass that offers visitors access to numerous attractions in Rome and the Vatican. OMNIACards are of two types. For more information on prices, click here.

 

  • Does the OMNIA Card also offer guidance?

 

When you purchase the OMNIA Vatican & Rome Card, the tourist pass that offers visitors access to numerous attractions in Rome and the Vatican, you will also receive a free guide and a map on which the places of interest and offers are indicated, so you will be able to plan your stay in the best possible way.

 

  • Do you offer discounts for groups, students or seniors?

 

The OMNIA Vatican & Rome Card, the tourist pass that offers visitors access to numerous attractions in Rome and the Vatican, is the best way to enjoy the Eternal City without the stress of looking for attraction tickets and transportation. If the If your group exceeds 15 people, send us an email.
Please note: some visits are free for disabled people (certified disability greater than 74%).

 

  • How old must a child be to use the Child Card?

 

The OMNIA Card is the ideal solution to fully enjoy your stay in the Eternal City without having to think about looking for tickets for individual attractions. The Child Card is valid for children/young people aged 6-17 years. Children up to 5 years of age are included in the parent’s card and have free access to all services. For the Colosseum you must collect a free ticket, while for other attractions such as the Vatican Museums the child/youth can enter with the parent in possession of a valid Card. For more information CLICK HERE

 

  • Do children travel for free on public transport in Rome?

 

Within the territory of Rome Capital, children up to ten years of age have free access to ATAC vehicles and to the lines managed on behalf of ATAC by other operators, if accompanied by an adult in possession of a regular travel document.

On Trenitalia vehicles, children up to the age of four travel for free as long as they are accompanied by an adult and do not occupy a seat.

for those over 10 years old you can avoid this by purchasing single tickets, or a 72-hour ATAC pass

Children’s strollers are free of charge as long as they are folded.

  • Is public transport limited to certain time slots?

 

Within the territory of Rome Capital, children up to ten years of age have free access to ATAC vehicles and to the lines managed on behalf of ATAC by other operators, if accompanied by an adult in possession of a regular travel document.

What does the Omnia Card include and what does it give access to?
  • What does the Omnia Card include and what does it give access to?

 

The Omnia Card 72-hour is a tourist pass that offers visitors access to numerous attractions in Rome and Vatican City.

The Omnia Card 72-hour (including the Roma Pass 72-hour) gives access to*:

      • Vatican Museums and Sistine Chapel
      • Colosseum
      • Borghese Gallery
      • Castel Sant’Angelo
      • St. Peter’s Basilica with official audio guide
      • Basilica of St. John Lateran and Cloister
      • Mamertine Prison (Carcer Tullianum)
      • Basilica of St. Mark and underground areas with audio guide
      • Capitoline Museums For other attractions included in the Roma Pass (there are many!) CLICK HERE

The Omnia Card 72 is valid for 72 hours from the first activation. The card is activated upon first use (visit to a museum / place of interest, boarding the Open Bus/public transport – bus, tram, and metro)

With the included Roma Pass, you can choose two free attractions and the others at a reduced price (including the Colosseum*, Borghese Gallery, Capitoline Museums, and National Museum of Castel Sant’Angelo) among these museums/places of interest (there are many! For more information click here: https://www.romapass.it/en/museums/)

Audio Guides In the audio guide package, you will have 9 different explanations of as many places of interest! For more information click here

Inside your package, you will find a tourist map of Rome with all the Omnia Card attractions to help you plan your trip and not miss anything!

Open-Bus (Hop-on Hop-off) Furthermore, you will have access to the Open Bus tour with the Hop-on Hop-off formula, from which you can have an exclusive view of the Eternal City and not waste time looking for public transport to reach the attractions of your interest.

Public Transport in Rome 72 hours of access to all public transport (Bus, Tram, and Metro) in the municipal area of Rome (ATAC)

The Roma Pass is not included in the reduced Omnia 72 hours (municipal museum access is free for minors). For public transport, you can purchase individual tickets for children or a 72-hour ATAC pass.

*Reservation for the Colosseum is mandatory, at a cost of EUR 2.00 per person for Roma Pass holders.

No other expenses are expected except for additional services (guided tours or additional audio guides).

Omnia Card 24 hours: Description of what is included and what is not.

 

  • What are all the museums, services, and attractions included in the Omnia Card 72h and Roma Pass?

 

The Omnia Card 72 hours is the tourist pass that offers visitors access to numerous attractions in Rome and Vatican City. The services and attractions included or discounted are many. If you are looking for information on how to use your Omnia Card 72h and Roma Pass after purchasing them, here is everything you need to know about booking various attractions, CLICK HERE.

Withdrawal policies.

For Omnia Card Access Tickets, the right of withdrawal is permitted if the user is a consumer, provided that a reservation for the Main Service has not yet been made or that, in the case of cards sent to home, the customer has opened the boxes with the cards inside.

The right of withdrawal can be exercised within 14 days from the time of purchase or from the actual date of delivery to the address entered by the customer at the time of purchase.

How can I exercise the right of withdrawal?

The exercise of the withdrawal can take place via a communication sent to customer care (https://shop.romevaticancard.com/it/contattaci) or by sending an email to [email protected].

 

How long does it take to get a refund?

In case of withdrawal, the refund will take place within 30 days of receiving the communication, using the same methods used for payment.

In the case of shipped products, CED Digital reserves the right to request the return of the box, at the user’s expense.

 

I have already booked a visit or used the card

Cancellation of booked attractions does not give the right to a refund

What do I do if I’m late for my visit?

Contact Opera Romana Pellegrinaggi at [email protected] to check the first available time and change the reservation. Please take into consideration the time needed to reach the starting point in time for the start of your visit. Please take into consideration the time needed to reach the starting point in time for the start of your visit.

What happens if I change the date of my trip to Rome?

You can cancel your booking, and you can book again immediately after receiving the confirmation email of the cancellation. If you have not yet confirmed the trip and program changes, the Card is still valid for 12 months from the date of purchase. Contact customer service to rebook your entries.

Why didn’t I receive a confirmation e-mail?

Normally the confirmation e-mail should arrive a few minutes after completing the transaction / purchase. If you have not received a confirmation e-mail, we advise you to check the spam filter or the spam box. If you still can’t find it, send a request to our customer support team confirming your e-mail address and order number.

How does the Roma Pass included in my Omnia 72h work?

The Roma Pass 72h included in your Omnia Card 72h includes:

Free admission to the first 2 museums and / or archaeological sites of your choice. Free admission includes a possible exhibit at the museum
Reduced admission to all subsequent museums and / or archaeological sites. The reduction includes the eventual exhibition in the museum.
Metro, bus and tram
Discounts and special prices for events, exhibitions and tourist services
Valid 72 hours from first validation

 

Roma Pass 72 Hours, promoted by Roma Capitale and the Ministry of Cultural Heritage and Activities and Tourism, in collaboration with ATAC, is the capital’s tourist-cultural card that offers reductions and services to tourists and curious visitors to enjoy the beauties of Rome.

 

Valid 72 hours from the first activation for access to museums, archaeological sites and local public transport.

Unlimited free access for 72 hours to all means of transport included in the offer. Valid on all means of local public transport managed by Atac (buses, trams, A, B, B1 and C ines of the metro and Rome-Lido railways, Rome Flaminio Piazza del Popolo-Viterbo (up to Sacrofano) and Rome-Giardinetti) within the territory of Roma Capitale, in addition to the ATAC 720 bus line to and from Ciampino Airport with arrival / departure from the square in front of Laurentina Metro B station (lane VI °) and line 520 to and from the Ciampino Airport * with arrival / departure from the Subaugusta Metro A Station (Last stop – square in front of the stop) and Cinecittà.
The card must be completed in its entirety and cannot be transferred. The card must be shown at the request of the control personnel, together with a valid identity document.
The following are not included: tpl Atac special connections, Trenitalia FL regional railways (ex FR), Cotral Rome Tiburtina / Termini-Fiumicino Airport special connection, Trenitalia “No stop” Rome Termini-Fiumicino Airport (Leonardo Express) and all connections to and from Fiumicino.

Discounts for exhibitions, events and affiliated services (see the Events and Tourist Services sections of the Roma Pass website).
At the Colosseum, Castel Sant’Angelo and Capitoline Museums, Roma Pass 72 Hours owners have direct access to the security checkpoint, without going through the ticket office. Visitors are warned that in this period, for reasons of public order, the checks have been intensified and therefore there might be longer lines due to the performance of public safety activities.

Unlimited free access for 72 hours to all means of transport included in the offer. Valid on all means of local public transport managed by Atac (buses, trams, A, B, B1 and C ines of the metro and Rome-Lido railways, Rome Flaminio Piazza del Popolo-Viterbo (up to Sacrofano) and Rome-Giardinetti) within the territory of Roma Capitale, in addition to the ATAC 720 bus line to and from Ciampino Airport * with arrival / departure from the square in front of Laurentina Metro B station (lane VI °) and line 520 to and from the Ciampino Airport with arrival / departure from the Subaugusta Metro A Station (Last stop – square in front of the stop) and Cinecittà.

In the Kit:Roma Pass 72 Hours card: the card for visiting museums and access public transport.
Roma MAP: the paper map with the Tourist INFOPOINT, the Metro Stations and all the points of interest of the City, accessible with the Roma Pass, complete with address and websites to facilitate you.

 

How to use it:

you write name, surname and date of activation on the back of the card;

the card is worth 72 hours from the first activation for access to museums / sites and / or from the first validation on public transport vehicles;

you activate it upon access to the first site / museum, or on the first trip on a public transport vehicle;

you use it to access directly at the entrance of the first 2 sites, while from the 3rd site onwards it is presented at the ticket office to take advantage of the reduction;

you show it upon request of the control personnel, together with a valid identity document;

The card is contactless and therefore no physical insertion is required in the reader but it is sufficient to approach it.

 

The Omnia 72H includes the Roma Pass, which allows access to the museums of Rome that are included in the Roma Pass circuit. You are entitled to 2 free admissions to museums and / or archaeological sites in the city of Rome and to reduced admissions to all subsequent museums and / or archaeological sites, for which reservations are not required. If you choose to visit the Colosseum among the attractions, remember that reservations must be made by accessing the Coopculture website at the following link:

https://ecm.coopculture.it/index.php?option=com_snapp&view=products&catalogid=F8B26C9F-B33A-74D3-4B75-0168EB799FA3&snappTemplate=template3&lang=en

BE CAREFUL: in order to access Roma Pass services it is necessary, however, to collect the card in one of the ORP locations

If I order the card online, how can I receive the OMNIA Vatican & Rome Card?

If you order the Card online, via website, you can choose to pick it up at one of the collection points located in the center of Rome, or select the shipment during the purchase process, and receive it directly to your home with a paid DHL courier. Shipping is not available to Russia.
 

Opera Romana Pilgrimage Offices – Meeting and Info Points
 

Opera Romana Pellegrinaggi – Meeting and Info Points
 

Collection Points
 

1. Opera Romana Pellegrinaggi – Piazza Pio XII, 9 (Basilica di St. Peter) Open: Monday to Saturday; 09.00 a.m. – 4.00 p.m.; Sunday & Vatican Religious Holidays: 09.00 a.m. – 1.00 p.m.
 

2. Opera Romana Pellegrinaggi – Largo Argentina, Via dei Cestari 21 (Pantheon) Open: Monday to Saturday; 10.00 a.m. – 4.00 p.m.; Sunday & Vatican Religious Holidays: 10.00 a.m. – 01.00 p.m.
 

3. Opera Romana Pellegrinaggi – Piazza di Porta St. Giovanni, (St. Giovanni in Laterano) – inside the Basilica on the right. Open: Monday to Saturday; 09.00 a.m. – 4.00 p.m.; Sunday & Vatican Religious Holidays: 09.00 a.m. – 01.00 p.m.
 

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